FAQ

SHIPPING POLICY

HOW MUCH IS SHIPPING?

SHIPPING IS A $10 FLAT FEE. FOR ORDERS OVER $100, ENJOY FREE SHIPPING ON US!

WE ARE A FAMILY BUSINESS SHIPPING ALL ORDERS FROM OKLAHOMA CITY. WE AIM TO HAVE ALL ORDERS DISPATCHED WITHIN 2–4 BUSINESS DAYS OF BEING PLACED, EXCLUDING WEEKENDS AND HOLIDAYS.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT US AT HELLO@BYMADLEY.COM.

WHERE DO YOU SHIP?

WE ONLY OFFER DOMESTIC SHIPPING AT THE MOMENT!

RETURN POLICY

RETURNS ARE ACCEPTED WITHIN 30 DAYS OF DELIVERY FOR STORE CREDIT.

ALL ITEMS MUST BE RETURNED IN NEW, UNWORN, UNWASHED, AND UNALTERED CONDITION WITH ORIGINAL TAGS ATTACHED. ITEMS SHOWING SIGNS OF WEAR, INCLUDING MAKEUP, DEODORANT, PET HAIR, ODORS, OR SMOKE, WILL NOT BE ACCEPTED AND MAY BE RETURNED TO THE CUSTOMER AT THEIR EXPENSE.

ALL SALE OR DISCOUNTED ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS.

EXCHANGES ARE WELCOME WHEN INVENTORY IS AVAILABLE. IF THE REQUESTED SIZE OR ITEM IS SOLD OUT, STORE CREDIT MAY BE ISSUED INSTEAD.

MADLEY RESERVES THE RIGHT TO REFUSE A RETURN OR REFUND IF AN ITEM DOES NOT MEET OUR RETURN REQUIREMENTS. MADLEY IS NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST OR STOLEN AFTER THEY HAVE BEEN SHIPPED.

WHOLESALE

THANK YOU SO MUCH FOR YOUR INTEREST IN MADLEY!

MADLEY KIDS WHOLESALE IS COMING SOON. PLEASE EMAIL WHOLESALE@BYMADLEY.COM FOR INQUIRIES.

CUSTOMER SERVICE

HOW LONG DOES IT TAKE TO HEAR BACK FROM MADLEY CUSTOMER SERVICE? WE GET HUNDREDS OF EMAILS AND MESSAGES EACH WEEK, AND LIKE TO SPEND WEEKENDS DOING THINGS THAT WE LOVE. EMAILS WILL BE RESPONDED TO IN 1–2 BUSINESS DAYS.